SHIPPING INFORMATION

NOTICE: A
ll freight companies require you note shipping damage and/or shortage.  Do not sign the receiver until the freight has been inspected.  If driver will not wait for inspection, please note the receipt with "DAMAGE." 

IF YOUR SHIPMENT IS DAMAGED & THE RECEIVER IS NOT MARKED, YOU WILL BE RESPONSIBLE FOR ALL COSTS! 


Free Shipping – Certain Restrictions Apply

FREE SHIPPING POLICY & EXCEPTIONS
Pontoon Specialists offers free shipping within the continental United States on qualified orders placed on our website.

Orders $250.00 and above will be eligible for Free Shipping
Orders $249.99 and under will be charged shipping as follows:

 Order Total From:

 Order Total To:

 Shipping Charges:

$00.00

$29.99

$5.00

$30.00

$59.99

$10.00

$60.00

$99.99

$15.00

$100.00

$149.99

$20.00

$150.00

$199.99

$25.00

$200.00

$249.99

$30.00

$250.00

$9,999,999.99

0.00

 
A Pontoon Specialists customer service representative will contact customers that order any items excluded from our free shipping offer to process any additional shipping costs not applied during checkout process. Please look for the following to know which items these are THIS ITEM IS EXCLUDED FROM THE FREE SHIPPING OFFER!Customers will be responsible for all shipping costs of these items due to fees incurred from carriers. Some examples of these items are:
Plywood
Re-Deck Kits

    If you are from Alaska, Hawaii or Canada, additional shipping fees will apply. A customer service representative from Pontoon Specialists will contact you once we receive your order to process any additional shipping costs.


    Most orders are shipped from our facility within one business day (Saturdays and Sundays excluded) and Monday's during our winter hours.


    Customers must agree to the following terms and conditions to be able to place an order with Pontoon Specialists:

    I agree to the following terms and conditions below:

    I agree and understand that I must check my Pontoon Specialists order upon receiving it from the carrier. I understand that a packing slip will be visible on the outside of one box in my order. I will be responsible for checking the pallet count, piece count and/or individual small items inside of bigger boxes upon receipt of my order (pallet and piece count information will be sent via e-mail when the order is shipped). In the event there is a piece count shortage and/or damage, a note MUST be made on the receiving receipt before any items are signed for from the carrier. I also understand that if a shortage and/or damaged item is not noted or inspected, neither the carrier nor Pontoon Specialists will be held responsible. I further understand that if I am not present when my order is delivered (for example by Fed-Ex or USPS), and there is a shortage or damaged item, I will need to contact the carrier and Pontoon Specialists immediately to file a claim. I further understand that if any shortage or damaged merchandise is not noted and/or reported to Pontoon Specialists within 24 hours, Pontoon Specialists will not be held responsible for refunds or exchanges. I understand that in order for Pontoon Specialists to best serve me, the above procedures must be followed!

    I have also read and agree with the shipping policies of Pontoon Specialists.

    *Please note items shipped by via Freight carrier (Fed-Ex) will require you to unload the items from the tail of the truck!
     

    Contact Us if you have any questions regarding our shipping policies or charges.
     

    CARRIER SELECTION


    Based on your location and the size and type of products ordered, Pontoon Specialists will select the most efficient carrier to deliver your products.

    FedEx or the U. S. Postal Service (USPS) will deliver smaller orders. For each of these carriers, Pontoon Specialists will provide a tracking number, the carrier website address, and the carrier toll free number via e-mail at the time your order is shipped.
      In most cases, FedEx Freight will deliver larger orders. Pontoon Specialists will provide a tracking number, the carrier website address, the carrier toll free number, as well as the number of pallets and pieces in the order via e-mail at the time your order is shipped.

        PLEASE NOTE: All freight deliveries require that an individual receive, inspect for damage/shortages and sign for all shipments upon arrival. This individual will also be responsible for removing all products from the freight truck. The pallet will need to be broke down to remove the items individually, or you can contact the carrier to request a lift assist truck (at your expense) to lower a pallet to the ground.

        If you have special shipping instructions when placing your order, please describe them in the “Notes” section at the bottom of your shopping cart. We will be more than happy to help you with these requests, but some requests will require you to pay additional expenses.

        For assistance with tracking orders, please feel free to Contact Us.


        DAMAGED SHIPMENTS


        If your products are damaged in transit, you must choose one of the following options:

        • Accept the shipment or damaged item(s) IMPORTANT - The words Short, Damaged or Short & Damaged must be wrote on the carrier's receiving receipt before you sign it.

        • Refuse the shipment or damaged item(s). IMPORTANT - The words Short, Damaged or Short & Damaged must be wrote on the carrier's receiving receipt before you sign it.  Refusal of a shipment must get approval from Pontoon Specialists before refusing the shipment to avoid unnecessary fees! 

        Any damaged shipments must be reported immediately to Pontoon Specialists via phone or e-mail. In the event we are closed, leave a message or send an e-mail and we will take care of the issue as soon as possible. If you are not present when a damaged order is delivered, Contact Us immediately when you discover the damage and describe the damage to our customer service department. Please note that customers who fail to follow these instructions will incur unnecessary return and/or re-shipment fees.

        Also, when an order arrives, please
        DO NOT cut open boxes. Cutting boxes often results in significant damage to products. Pontoon Specialists will not cover the cost of repairing or replacing these products and will not issue a refund in these circumstances.

         

        ORDER CANCELLATIONS


        If you wish to cancel your order after it has been shipped or while it is in transit, Contact Us immediately. Please note that all shipping costs and fees incurred to cancel or reschedule the shipment will be the customer's responsibility.

         

        ORDERING SAMPLES


        While the photographs and descriptions on our web site accurately represent Pontoon Specialists’ products, we encourage customers to request samples of vinyl, carpet, and biminis to see colors and textures up-close before placing an order. Please
        Contact Us to order samples.


        RETURNS

        Everyone at Pontoon Specialists hopes you are completely satisfied with your purchase; however, if you are not completely satisfied, Contact Us immediately so that we can assist you with your return.  Please be sure to read our Important Return Information below for more details on our return policies.  We will be happy to assist you with your return.  If a refund or credit is necessary on your purchase, please allow us 7-10 business days to refund or credit the purchase price to your payment method.

        IMPORTANT RETURN INFORMATION:


        ALL returns MUST be processed within 30 DAYS from the date the customer receives their order.  Customers that contact Pontoon Specialists for a return or exchange after the 30 day period are subject to a 10% to 15% re-stocking fee or denial of the return/exchange.

        • All returns MUST be returned in new condition.  The merchandise will have to be in the original carton and packaging material to be accepted as a return.  Once the return is received and inspected for wear and/or damage, Pontoon Specialists will do one of the following:

          (1.) Issue a credit to the payment method used for the purchase within 7-10 business days.

          (2.) A customer service representative will contact any customer to discuss returns that will not be issued a credit due to signs of wear or use.
                 
        • All returns MUST be called into Pontoon Specialists prior to sending the item back to our facility.  Each return has unique circumstances, and we need to know who is sending the item back (or if a call-tag needs to be issued), what is being sent back, why it is being sent back and the action that needs to occur once the return arrives.  The process used to return an item can also depend on the carrier used to deliver your order or the item(s) that are being returned.  We want to make sure there are no misunderstandings when it comes to your return.
           
        • All merchandise returned will need to be accompanied by a “Return Form.  DOWNLOAD RETURN PDF FORM HERE!  Please complete the entire form before enclosing it in the box with the return.  In the event more than one package is being sent back, we recommended that you place a copy of the Return Form in each box in case your shipment is separated.
           
        Please note that we can't issue any credits until the merchandise has physically been returned and inspected.  We do not have the ability to issue a credit on account, so all credits will be applied to the original payment method used at the time of purchase.

         
        On small item returns, it usually is financially beneficial for the customer to ship the item back to our facility themselves.  Pontoon Specialists can then issue a credit for the full purchase price on the return.  Items returned via Fed-Ex call-tag will receive a credit for the full purchase price of the return less the cost of the call tag price.
         
        • If we made a mistake...we will make it right!  In the event Pontoon Specialist makes an error on an order, we will immediately correct it at no additional cost to the customer.
        CARPET and VINYL FLOORING - Carpeting and vinyl flooring have to be rolled as compact as possible for us to meet shipping requirements to our customers.  Because of this reason, it will not be possible to do exchanges if the item is removed from the packaging bag it is shipped in.  DO NOT remove the carpeting or vinyl flooring from the original bag that it is shipped in if you are unhappy with the color or texture as return of the item will not be possible after that point.  We recommend that you make a small tear and fold an edge back to view textures and colors before unwrapping carpet and vinyl flooring.  Of course, we will be able to help you if these items are damaged during transit, or if the wrong color/length is shipped.