Free Shipping – Certain Restrictions Apply

FREE SHIPPING POLICY & EXCEPTIONS

Pontoon Specialists offers free shipping within the continental United States on qualified orders placed on our website. 

 

Certain items are excluded from our free shipping offer due to carrier-imposed freight charges. If your order contains one of these items, a Pontoon Specialists customer service representative will contact you to arrange payment for the additional shipping costs that are not calculated during checkout.

Items excluded from free shipping are clearly marked with the notice: “THIS ITEM IS EXCLUDED FROM THE FREE SHIPPING OFFER!”

Customers are responsible for all applicable shipping charges for these items. Examples include, but are not limited to:

• Cross Members

• Edge Cap Deck Trim

• Plywood

• Re-Deck Kits

• BlueWater Tops

Additional shipping fees will also apply to orders shipped to Alaska, Hawaii, or Canada. If your order is being shipped to one of these locations, a Pontoon Specialists customer service representative will contact you after the order is received to process the additional shipping charges.

Most orders ship from our facility within one business day (excluding Saturdays and Sundays). During our winter hours, shipments may also be limited on Mondays.

 

Customers must agree to the following terms and conditions in order to place an order with Pontoon Specialists.

By placing an order, you acknowledge and agree to the following:

I understand that I must inspect my Pontoon Specialists order at the time it is delivered by the carrier. A packing slip will be attached to the outside of one box within the shipment. I am responsible for verifying the pallet count, piece count, and any individual items contained within larger boxes upon delivery. Pallet and piece count information will also be provided via email once the order has shipped.

If there is any shortage or visible damage, it must be clearly noted on the delivery receipt before signing for the shipment. Failure to document shortages or damage at the time of delivery may result in the carrier and Pontoon Specialists being unable to process a claim.

If I am not present at the time of delivery (for example, with shipments delivered by FedEx or USPS) and a shortage or damaged item is discovered, I agree to contact both the carrier and Pontoon Specialists immediately in order to file a claim.

I understand that any shortages or damaged merchandise must be reported to Pontoon Specialists within 24 hours of delivery. If the damage or shortage is not documented or reported within this timeframe, Pontoon Specialists cannot be held responsible for refunds, replacements, or exchanges.

I acknowledge that these procedures must be followed in order for Pontoon Specialists to properly assist with shipping claims and order issues.

I also confirm that I have read and agree to the shipping policies of Pontoon Specialists.

Important: Items shipped via freight carriers (such as XPO) will require the customer to unload the shipment from the tailgate of the truck upon delivery. 

Contact Us If You Have Any Questions Regarding Our Shipping Policies Or Charges.

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CARRIER SELECTION

Shipping carriers are selected by Pontoon Specialists based on the customer’s location, as well as the size and type of products ordered, in order to provide the most efficient delivery method.

Smaller orders are typically shipped via FedEx, UPS or the U.S. Postal Service (USPS). When your order ships, Pontoon Specialists will provide a shipment confirmation email that includes the tracking number, carrier website address, and the carrier’s toll-free contact number.

Larger orders are generally shipped via FedEx Freight. At the time of shipment, Pontoon Specialists will send an email containing the tracking number, carrier website address, carrier toll-free number, and the total number of pallets and pieces included in the shipment.

Important: All freight deliveries require an individual to be present to receive, inspect for damage or shortages, and sign for the shipment upon arrival. The receiving individual is also responsible for removing the items from the freight truck.

Freight shipments are typically delivered on a pallet. The pallet may need to be broken down so the items can be removed individually, or customers may contact the carrier in advance to request a “lift assist” truck that can lower the pallet to the ground. Please note that lift assist services may result in additional charges from the carrier.

If you have special shipping instructions, please include them in the “Notes” section at the bottom of your shopping cart when placing your order. Pontoon Specialists will do our best to accommodate these requests; however, certain requests may require additional shipping fees.

For Assistance With Tracking Orders, Please Feel Free To Contact Us.

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DAMAGED SHIPMENTS

If your products are damaged during transit, you must choose one of the following options at the time of delivery:

1. Accept the Shipment or Damaged Item(s)
You may accept the shipment; however, it is critical that the words “Short,” “Damaged,” or “Short & Damaged” are clearly written on the carrier’s delivery receipt before signing.

2. Refuse the Shipment or Damaged Item(s)
You may refuse the shipment if the damage is significant. The words “Short,” “Damaged,” or “Short & Damaged” must still be written on the carrier’s delivery receipt before signing.
Important: Any refusal of a shipment must first receive approval from Pontoon Specialists to avoid unnecessary freight or return fees.

All damaged shipments must be reported to Pontoon Specialists immediately by phone or email. If the office is closed, please leave a message or send an email, and a representative will address the issue as soon as possible.

If you are not present when a damaged shipment is delivered, please contact Pontoon Specialists immediately once the damage is discovered and provide a detailed description of the issue to our customer service department.

Failure to follow these procedures may result in additional return or reshipment fees being the responsibility of the customer.

Important Handling Notice:
When opening your shipment, do not cut directly into the boxes with a knife or sharp object, as this can easily damage the products inside. Pontoon Specialists cannot be responsible for damage caused by improper opening of packaging, and such damage will not be eligible for repair, replacement, or refund.

 

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ORDER CANCELLATIONS

If you wish to cancel your order after it has been shipped or while it is in transit, Contact Pontoon Specialists immediately.

Please note that any shipping charges, carrier fees, or additional costs incurred to cancel, redirect, or reschedule the shipment will be the responbility of the customer.

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ORDERING SAMPLES

While the photographs and descriptions on our website are intended to accurately represent Pontoon Specialists’ products, we strongly encourage customers to request samples of vinyl, carpet, and Bimini tops in order to view the colors and textures in person placing an order.

To request product samples, please contact Pontoon Specialists.

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RETURNS

At Pontoon Specialists, our goal is for every customer to be completely satisfied with their purchase. If you are not fully satisified, please contact us immediately so that we can assist you with your return. We encourage you to review the Important Return Information below for full details reguarding our return procedures. 

If a refund or credit is approved, please allow 7-10 business days for the purchase price amount to be credited back to the original payment method used for the purchase.  

IMPORTANT RETURN INFORMATION:

ALL returns MUST be initiated within 30 DAYS from the date the customer receives their order. Customers requesting a return or exchange after the 30-day period may be subject to a 10%–15% restocking fee or possible denial of the return or exchange.

 

Condition of Returned Merchandise

All returns MUST be returned in new condition. The merchandise will have to be in the original carton and packaging material to be accepted as a return. Once the returned merchandise is received and inspected for wear or damage, Pontoon Specialists will take one of the following actions:

1.  Issue a credit to the original payment method within 7–10 business days after the return has been received and approved.

2. If the returned merchandise shows signs of wear, use, or damage, a customer service representative will contact you to discuss the return.

Return Authorization Required       

All returns must be authorized by Pontoon Specialists before the item is shipped back. Each return may involve unique circumstances, and we must verify the following before processing the return:

• Who is returning the item

• What item(s) are being returned

• The reason for the return

• Whether a return shipping label is required

• The appropriate action once the return is received

Return procedures may also vary depending on the carrier used for the original shipment or the type of product being returned. This process helps ensure there are no misunderstandings during the return process.

Return Form Requirement

All returned merchandise must include a completed Return Form. Please complete the entire form and place it inside the return package. If multiple packages are being returned, we recommend including a copy of the Return Form in each box in case the shipment becomes separated during transit. RETURN FORM  

Refund Processing

Credits cannot be issued until the returned merchandise has been physically received and inspected. Pontoon Specialists cannot issue store credits or account credits, therefore all refunds will be processed back to the original payment method used at the time of purchase.

Return Shipping
 
For smaller items, it is often more cost-effective for the customer to ship the item back directly to our facility. Once received, Pontoon Specialists will issue a credit for the full purchase price of the item. Shipping cost is not returned.
If a UPS Return Tag is issued, the refund will be processed for the purchase price minus the cost of the return shipping label.

•  If We Made A Mistake...We Will Make It Right! In The Event Pontoon Specialist Makes An Error On An Order, We Will Immediately Correct It At No Additional Cost To The Customer. 

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CARPET & VINYL FLOOR RETURN

To meet shipping requirements, carpeting and vinyl flooring are tightly rolled and sealed in protective packaging prior to shipment. Due to this packaging method, exchanges or returns cannot be accepted once the item has been removed from the original shipping bag.

Do not remove carpeting or vinyl flooring from the original packaging bag if you are unsure about the color or texture. Once the packaging has been fully opened and the product has been removed, the item will no longer be eligible for return or exchange.

If you would like to preview the product before fully opening it, we recommend making a small tear in the bag and folding back a small section to view the color and texture. This will allow you to inspect the material without removing it from the protective packaging.

Pontoon Specialists will, of course, assist customers if the product arrives damaged during transit or if the incorrect color or length was shipped.

To help ensure satisfaction before ordering, we strongly encourage customers to request samples of vinyl, carpet, vinyl flooring, sheet metal, and Bimini tops so that colors and textures can be reviewed in person prior to purchase.

To request samples, please contact Pontoon Specialists or call 800-701-8419.